Overview:

We live in a world where our most valuable resource is data. In recent years, many municipalities have undertaken a technology review to take stock of their existing information technology (IT) infrastructure and legacy software applications to understand where to make investments. With the cost of data storage decreasing and the introduction of fifth generation wireless technology (5G), digital payments, identification, streaming, and record keeping will be mainstream for nearly every organization. Municipalities must be ready to adapt to changing public expectations and make decisions based on best practices.

This paper is a guide to officials considering digital service options. It is based on interviews I conducted with more than 30 municipal officials, with a focus on the important considerations for implementation. This paper was submitted in September 2021 to complete my Certificate in Economic Development through the University of Waterloo.

After a thorough analysis of the data gathered, it is clear that every municipality is unique and therefore must cater to its community’s particular needs when considering digital service tools. The core recommendations to facilitate the digitalization of local government resources encompass working closely with community stakeholders, software vendors, and other municipalities.

Please fill out the form below to receive a PDF link to the full paper. You may also download a more concise version which was my draft submission to the academic journal, Papers in Canadian Economic Development, 2021 Edition. **Click here for the draft PCED submission**. Other helpful resources are listed below.  Your thoughts and ideas are always welcome.